ARMA and the War on Records Management

As the sole discipline with the moral and academic authority to defensibly destroy unneeded, risky information, records management is the last line of defense between those organizations we serve and those organizations who want to enrich themselves on the valuable information our customers create. ARMA once understood this and proudly defended the records management profession … More ARMA and the War on Records Management

The Innovator’s Dilemma and Records Management in the Cognitive Era

In his seminal 1997 bestselling book, The Innovator’s Dilemma, Harvard Business School Professor Clayton Christensen described how the success of a company’s traditional product offerings can prevent the company from adopting new technologies or business models that meet their customers’ unstated or future needs. In the book, Christensen provides a number of examples where some … More The Innovator’s Dilemma and Records Management in the Cognitive Era