The Innovator’s Dilemma and Records Management in the Cognitive Era
November 4, 2015
In his seminal 1997 bestselling book, The Innovator’s Dilemma, Harvard Business School Professor Clayton Christensen described how the success of a company’s traditional product offerings can prevent the company from adopting new technologies or business models that meet their customers’ unstated or future needs. In the book, Christensen provides a number of examples where some … More The Innovator’s Dilemma and Records Management in the Cognitive Era