The Innovator’s Dilemma and Records Management in the Cognitive Era

In his seminal 1997 bestselling book, The Innovator’s Dilemma, Harvard Business School Professor Clayton Christensen described how the success of a company’s traditional product offerings can prevent the company from adopting new technologies or business models that meet their customers’ unstated or future needs. In the book, Christensen provides a number of examples where some … More The Innovator’s Dilemma and Records Management in the Cognitive Era